At FirstBank Mortgage, it is our mission to help others get to a better place. When natural disasters like Hurricanes Sally and Laura occur, it is our priority to serve our customers by getting them the information and resources they need for recovery and property repair.

Whether you were directly impacted by a hurricane or would like to help families in need, you can find information on disaster assistance and insurance claims below.

Disaster Assistance

I’d like to help the families affected by the Gulf Coast hurricanes. What can I do?

Disaster recovery can sometimes take years. Donating or volunteering with a reputable disaster relief organization helps provide resources to people in need. Please visit the Federal Emergency Management Agency’s website for a list of credible organizations and information on donating and volunteering.

Where can I find information on federal, state and local resources to help businesses or communities recover from a natural disaster?

Please visit the Disaster Assistance website.

Where can I find information on tax relief for taxpayers in areas affected by a natural disaster?

Please visit the Internal Revenue Service website.

Insurance Claims

My property was damaged by a hurricane. How do I start the claims process?

First step is to call your insurance company to open the claim so they can begin the review process. They will determine how much insurance money will be allotted for the repairs.

What items does FirstBank Mortgage need to process my claim?

Please provide your endorsed insurance claim check, insurance company adjuster’s worksheet, signed contract/proposal from the contractor completing the repairs and your contractor’s W-9 tax form and waiver of lien.

How can I submit my required documents?

You can create an account at and upload all of the required documents 24 hours a day, 7 days a week. You can also send documents to FirstBank Mortgage via regular mail or overnight mail using the addresses below. You may also fax us your document to the fax number listed.

Regular Mail
Insurance Claims Dept.
P.O. Box 202033
Florence, SC 29502-2033

Overnight Mail
Insurance Claims Dept.
1323 Celebration Blvd.
Florence, SC 29501

Insurance Claims Dept.
Attn: Loss Draft Processing

Where do I access the required forms?

The contractor’s waiver of lien and W-9 forms are both available at The insurance company adjuster’s worksheet is provided by your insurance company, and your contractor will provide the signed contractor/proposal for the repairs.

How can I check the progress of my claim?

You can visit

What is required to complete my claim?

An inspection must be ordered, and the inspection results must verify your repairs are completed before you can complete your claim. You can request an inspection after 100% of all structural repairs are completed and at least 90% of non-structural repairs are completed. To request an inspection, please call 866-222-8118 or visit

If I have questions, who can I contact?

Please contact us at 866-222- 8118 or via email at Our representatives are available Monday – Friday 8:30 am – 8:00pm EST.

Contact Us today and let us earn your trust!