Please visit https://fbmortgage.myloanservicer.com/home or call us at (866) 935-9688.

Click here to request a payoff

Click here for frequently requested forms

Customer Service Hours:

Our extended support hours are Monday – Friday from 7am to 7pm Central Time and Saturday from 9am to 1pm Central Time

Mail a Payment:

FirstBank Mortgage
PO Box 660217
Dallas, TX
75266-0217

Mailing Address:

FirstBank Mortgage
Shellpoint Mortgage Servicing
PO Box 4638
Englewood, CO 80155

Overnight & Payoff Funds:

FirstBank Mortgage
10800 E Geddes Ave, Suite 100
Englewood, CO 80112

*If your loan number begins with “104”:

Please call your local FirstBank branch or (800) 200-6462. You can find our locations here.