FirstBank Mortgage is transitioning to a new servicer for mortgage loans in a phased approach beginning on 6/1/2022. Borrowers will see increased account service capabilities with the new partnership. Please use the information below to contact the servicer for your loan.

If your loan number begins with "104":

Please call your local FirstBank branch or (800) 200-6462. You can find our locations here.

If your loan number begins with "0":

Please visit www.myfbmortgage.com. You can contact us at (855) 753-6209 or myfbmortgage@loanadministration.com.

 

Customer Service Hours:
Monday – Friday, 8:30 am – 8:00 pm ET

Saturday, 8:30 am – 1 pm ET

Mailing Address:
FirstBank Customer Service
PO BOX 77404
Ewing, NJ 08628

 

Payment Address:
FirstBank Mortgage
Attn: Payment Processing
PO BOX 11733
Newark, NJ 07101-4733

If your loan number begins with "102":

Please visit https://firstbank.servicingloans.com/ or call us at (855) 354-3471.


Customer Service Hours:

Monday – Friday, 8:00 am – 8:00 pm ET


Mailing Address:

FirstBank
c/o SLS
P.O. Box 636005
Littleton, CO 80163-6005


Payment Address:

FirstBank
c/o SLS
PO BOX 60535
City of Industry, CA 91716-0535

We’re here to help. Anytime.

Have questions? Please call us at (833) 808-0400. You can also view our FAQ page here.