FirstBank Mortgage recently transitioned to a new servicer for mortgage loans. Customers will see increased account service capabilities with the new partnership! Please use the information below to contact the servicer for your loan.

Please visit or call us at (855) 354-3471.

Click here to request a payoff

Click here for frequently requested forms


Customer Service Hours:

Monday – Friday, 8:00 am – 8:00 pm ET


Mailing Address:

c/o SLS
PO Box 636005
Littleton, CO 80163-6005


Payment Address:

c/o SLS
PO BOX 60535
City of Industry, CA 91716-0535

*If your loan number begins with “104”:

Please call your local FirstBank branch or (800) 200-6462. You can find our locations here.

We’re here to help. Anytime.

Have questions? Please call us at (833) 808-0400. You can also view our FAQ page here.