Important Tax Information: Due to the servicing transfer from Cenlar to SLS, borrowers will be receiving two 1098s for tax year 2022.

Customers are encouraged to retain the mailed copies from Cenlar, or they may be retrieved directly from the previous servicing website here using your Cenlar credentials. To speak with a support agent, please call Customer Care at 855-354-3471.

Please use the information below to contact the servicer for your loan.

Please visit https://firstbank.servicingloans.com/ or call us at (855) 354-3471.

Click here to request a payoff

Click here for frequently requested forms

Customer Service Hours:

Monday – Friday, 8:00 am – 8:00 pm ET

Mailing Address:

FirstBank
c/o SLS
PO Box 636005
Littleton, CO 80163-6005

Payment Address:

FirstBank
c/o SLS
PO BOX 60535
City of Industry, CA 91716-0535

*If your loan number begins with “104”:

Please call your local FirstBank branch or (800) 200-6462. You can find our locations here.

We’re here to help. Anytime.

Have questions? Please call us at (855) 354-3471.