Franklin Synergy Bank

Mortgage Transfer

Franklin Synergy Mortgage Customers:

FirstBank Mortgage will be your new mortgage loan servicer, effective October 1, 2020. As your new servicer, FirstBank Mortgage will be collecting your mortgage loan payments from you. This transaction in no way affects the terms or conditions of your mortgage, other than terms directly related to the servicing of your loan. However, you will be provided with a new loan number.

Franklin Synergy Bank will stop accepting payments received from you after September 30, 2020. FirstBank Mortgage will collect your payments going forward and will start accepting payments received from you on October 1, 2020.

**Please note that there will be a blackout period between October 1-9 while loans are transferred to FirstBank. You may contact FirstBank after October 9 for assistance with your loan.**

FAQs for Mortgage Transfer of Servicing

Please review the PDF linked below for a detailed list of frequently asked questions regarding the mortgage transfer process. If you need additional assistance, please contact us.

Mortgage Customer FAQs

If you have any questions about your mortgage loan or this transfer for either your present servicer, Franklin Synergy Bank, or your new servicer, FirstBank Mortgage, please contact them using the information below:

New Servicer:
FirstBank Mortgage
Phone: 855-753-6209
Customer Service Hours: 8:30 a.m. – 8 p.m. ET

Current Servicer:
Franklin Synergy Bank
Phone: 866-834-4838

Mortgage Payments

Send all payments due prior to 10/1/2020 to:

Franklin Synergy Bank
Attn: Mortgage Servicing
722 Columbia Avenue
Franklin, TN 37064
Please Include Your Loan Number

Send all payments due on or after 10/1/2020:

FirstBank Mortgage
P.O Box 11733
Newark, NJ 07101-4733
Attn: Payment Processing

Business Overnight and Mailing Address:
First Bank Mortgage
425 Phillips Blvd.
Ewing, New Jersey 08618

In the event that you have already remitted a payment to Franklin Synergy Bank which was due to your new servicer, FirstBank Mortgage, Franklin Synergy will forward your payment upon receipt.

Under Federal law, during the 60-day period following the effective date of the transfer of the loan servicing, a loan payment received by your old servicer on or before its due date may not be treated by the new servicer as late, and a late fee may not be imposed on you.

Please be advised, FirstBank Mortgage has a different policy concerning the collection of partial payments and will not accept partial payments. Please contact FirstBank Mortgage for clarification.

ACH Payments

If you currently have ACH set up with Franklin Synergy Bank, your ACH will be transferring to the new servicer, FirstBank Mortgage, and there will be no need to set that up again.

However, if your normal drafting date is between 10/01/2020 and 10/14/2020, your payment will be deducted on or about 10/15/2020. After this draft, your normal drafting date will resume. Please make note of this one-time change and ensure sufficient funds are available in your checking/savings account to avoid any non-sufficient funds fees or late fees that may be charged.

If your monthly payment is automatically deducted from your checking/savings account, this service will be discontinued. If you would like to begin using an automatic deduction service with FirstBank Mortgage, please complete an authorization form and return it to the address indicated on the form or by enrolling on Because of the required lead-time to set up automatic deduction, it will be necessary for you to continue mailing your payments until you are notified when drafting on your loan will begin.

Payment Statements

FirstBank Mortgage will be providing new payment statements in the coming weeks for borrowers who wish to mail in payment for their mortgage.

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